The protection of your personal data and trust are crucial to us and the success of our business. We collect information about our customers and here we will outline the type of information we collect, the reasons for this and what we do with it.

This privacy statement regulates the processing of personal data of individuals or representatives of legal entities of our clients / contractors or potential ones, as well as users of our website: www.vbug.bg, ("Site"). This Privacy Notice, the Cookies Policy and any other documents mentioned on the Site set out the rules that BUG Ltd. will follow when processing personal data that we collect from you or about you, or that you provide to us. you provide.
Please read this Notice carefully before using the Site. If you do not wish us to process your personal data in the manner described in this Privacy Notice, please do not provide it to us. The provision of personal data by you is voluntary, in order to use certain services provided by us and the use of the Site and / or access to it.

"IN BUG" Ltd., UIC 205325430, with registered office and address of management: Sofia, p.k. 1750, Mladost district, Poligona district, Prof. Petar Mutafchiev ”, bl. 13, shop 2, represented by its manager Ventsislava Hristova Yordanova, is a personal data controller under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 - General Regulation on Personal Data Protection (GDPR) and Personal Data Protection Act.

For what purposes does BUG Ltd. process your data?

We process your personal data for the following purposes:

-   When we receive your inquiry through one of our contact forms, we will use the contact details provided to contact you and provide the information or assistance you need.

-   When you contact us by phone, calls are recorded and stored temporarily, for security purposes and to improve the quality of our service. 

-  When you visit our website, our web servers temporarily record and store for security purposes the connection data of the device that connects to our website.  

-  When using the website of V BUG Ltd. you can register. Upon registration, you provide us with your personal data: three names, address, telephone, e-mail address. This data will be used for the purpose of fulfilling your service requests.

-   Some of the data you provide to us may be used to respond to requests for information from national regulators in connection with complaints or other proceedings brought before those authorities.

-   To comply with legal obligations.

 

How and why do we use your personal data?

We collect and process personal data only in compliance with the requirements of local and European legislation. We understand that the processing of your personal data is for a specific reason and cannot be done without restriction.

This privacy notice is intended to explain to you how and why we process your personal data.

1. For the performance of a contract or within a pre-contractual relationship.

• Identification of a client when: concluding a new or amending an existing contract with us, for the execution of a concluded contract;

• Data received from you in the performance of obligations arising from contracts concluded with you;

• Administration and response to customer complaints / inquiries / complaints / complaints;

• Provision and provision of services;

2. To fulfill legal obligations.

We are required to process your personal information in order to comply with certain regulatory obligations, for example:

• providing information to the Consumer Protection Commission or third parties provided for in the Consumer Protection Act;

• providing information to the Commission for Personal Data Protection in connection with obligations provided for in the legislation on personal data protection - Personal Data Protection Act, Regulation (EU) 2016/679 of 27 April 2016, etc .;

• obligations provided for in the Accounting Act and the Tax and Social Security Procedure Code and other related normative acts in connection with the maintenance of proper and lawful accounting;

• providing information to the court and third parties, in the framework of proceedings before a court, in accordance with the requirements of the procedural and substantive legal acts applicable to the proceedings;

3. When you have given us consent.

• If you give us your explicit consent and until you withdraw it, we may use certain information about your health.

What personal information does BUG Ltd. collect and how does it use it?

The information we store about you includes:

• Personal identification information (including name, email address);

• Contact details (including postal and e-mail addresses, telephone numbers of you or a contact person specified by you);

• Certain data related to your health condition, in case you provide us with your explicit consent;

We also collect information indirectly through the use of cookies, which are discussed below in this Notice.

BUG Ltd. has no clients and does not collect personal data for children under 18 years of age.

Your rights:

In connection with the processing of personal data, you have the following rights, which you can exercise at any time while storing or processing your personal data by submitting an application using your personal profile on the site (for registered users) or email info. vbug@gmail.com .

You have the right to:

• Access to your personal data provided to BUG Ltd. and the right to request from BUG Ltd. correction and updating of your stored personal data;

• Request information about whether we hold your personal data, and if so, what that data is and why we hold it;

• Withdraw at any time your consent for the processing and storage of your personal data in cases where they are processed only on the basis of consent. Withdrawal of your consent does not affect the legality of your data so far. You can withdraw your consent by submitting an application electronically to info.vbug@gmail.com or on site at our studio.

• To submit a request for deletion of your personal data, which are stored and processed by V BUG OOD, in cases where there are no grounds for their processing.

• To request a restriction on the storage and processing of your personal data from V BUG Ltd.

• To object to the processing of personal data at any time and on grounds related to a specific situation.

• Request the transfer of your personal data in electronic and structured form to you or another person.

• To submit a complaint to the Commission for Personal Data Protection at the following address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., tel. 02 / 91-53-518, e-mail:  kzld@cpdp.bg  and / or another supervisory / regulatory body, when you believe that there is a violation in connection with the processing of your personal data by BUG OOD.

We will respond to any of your requests without undue delay within 30 days of receiving your request.

If we are unable to fully process your request within the specified time (due to its complexity, the need for third-party assistance or the number of requests), we may extend this period and explain the reasons. In cases specified by law, we may delay, limit or fail to provide the requested information and / or fail to correct / delete data, in which case you may exercise your rights through the Commission for Personal Data Protection at the following address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., tel. 02 / 91-53-518, e-mail:  kzld@cpdp.bg .

Security and privacy

We use a variety of security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. We are also taking steps to ensure that only those with the appropriate permission have access to your personal information.

We have systems and procedures in place to prevent unauthorized access, improper modification or disclosure, misuse or loss of information.

Only authorized employees have access to your personal data if this data is relevant to the performance of their duties.

We use internal technical and organizational measures to protect your personal data from unauthorized access, to maintain the accuracy of the data and to ensure the proper use of your personal data.

We will not pass on your personal information to countries outside the European Union.

Cookies

What are cookies used for?

We use 'cookie' technology on our website to collect information. A cookie is a small data file that a website stores on your computer's hard drive to maintain reports when you visit the website. Cookies are also used in the preparation of anonymous statistics, which help us understand how a user prefers to use our site, allowing us to improve its structure and content, excluding the identification of the user.

More information about the 'cookies' technology can be found in the "cookies" section.

Do we share your personal information?

We do not provide your personal data to third parties until we are sure that all technical and organizational measures have been taken to protect this data, as we exercise strict control to achieve this goal. In this case, we remain responsible for the confidentiality and security of your data.

We provide personal data to the following categories of recipients:

• When we engage the services of lawyers, accounting firms, auditors, appraisers and other consultants to act on our behalf or persons who provide consulting services in various fields;

• To the bodies, institutions and persons to whom we must provide personal data in accordance with applicable law;

How long will we keep your personal information?

How long certain personal information is stored depends on the nature of the information we hold and the purposes for which it is processed. In BUG Ltd. determines the appropriate retention periods, taking into account our legal obligations.

When determining the period for storing your personal data, we also take into account the time limits in which we may need to store personal data in order to fulfill our legal obligations.

Your personal data  provided during your registration on the website of V BUG Ltd., are stored and processed for the period of registration until you request deregistration and deletion of your account.

Your personal data provided in connection with the service of V BUG Ltd. used by you are stored for the period for which you can file complaints or other claims against us and we can exercise our right to protection.

Your personal data provided  through one of our contact forms, are stored for a period of 3 months for security and to facilitate subsequent communication with the user.

Updates to the Privacy Notice.

In order to implement the latest protection measures and to comply with applicable law, we will regularly update this Privacy Statement. If the changes we make are significant, we may post a notice of the changes on our website. We encourage you to regularly review the current version of this Privacy Statement to be kept informed of how we care about the protection of the personal information we collect.